Terms of service
Terms of Service
Last Updated: 25/05/2025
Welcome to the official website of ERA, a high-end luxury clothing brand operating in the Arab Republic of Egypt. These Terms and Service govern your access to and use of our website, www.eraeg.com, as well as your purchase of any products offered by ERA.
By accessing, browsing, or using our Website, or by placing an order for Products, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.
If you do not agree to these Terms and Conditions, please do not use our Website or purchase our Products.
1. Acceptance of Terms
These Terms and Service constitute a legally binding agreement between you (”you, your, or Customer”) and ERA EG, trading as ERA (”ERA, we, us, or our”), a company duly registered under the laws of the Arab Republic of Egypt with its principal place of business at Beverly Hills, Sheikh Zayed city, Egypt.
By accessing or using any part of the Website or purchasing our Products, you signify your acceptance of these Terms and Conditions.
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or purchase of Products after any such changes constitutes your acceptance of the revised Terms and Conditions.
It is your responsibility to review these Terms and Conditions periodically for updates.
2. Intellectual Property Rights
All content on this Website, including but not limited to text, graphics, logos, images, videos, audio clips, digital downloads, and software (collectively, the “Content”), is the exclusive property of ERA or its licensors and is protected by copyright, trademark, and other intellectual property laws.
The ERA name, logo, and all related trademarks are proprietary to ERA and may not be used in any manner without our prior written consent.
Permitted Use:
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, non-commercial purposes only.
Prohibited Actions:
Without express written consent, you may NOT:
• Reproduce, copy, sell, resell, or exploit any portion of the Website for commercial purposes.
• Use data mining, robots, or similar data gathering tools.
• Modify, distribute, or create derivative works based upon the Website or its Content.
Unauthorized use may result in legal action.
3. Website Use
By using our Website, you agree to the following conditions:
• You must be at least 18 years old or accessing the Website under parental supervision.
• You are responsible for maintaining the confidentiality of your account and password.
• You will provide accurate, current, and complete information when creating an account or placing an order.
• You will not engage in unlawful activity, unauthorized access, or harmful interference with the Website.
• You will not transmit viruses, malware, or engage in fraudulent activity.
We reserve the right to terminate access to the Website at any time for violations of these Terms.
4. Product Information
ERA strives to provide accurate and up-to-date information about our Products. However, we do not guarantee that product descriptions, images, colors, sizes, or availability are error-free.
• Product Images: Colors may appear differently based on screen settings.
• Product Descriptions: Subject to change without prior notice.
• Availability: Products may go out of stock, and we will notify you if an item is unavailable.
• Sizing: Refer to our size guide before making a purchase.
5. Pricing and Payment
• Currency: All prices are displayed in Egyptian Pounds (EGP) unless stated otherwise.
• Taxes: Prices include applicable Value Added Tax (VAT) in Egypt.
• Payment Methods: We accept credit cards, debit cards, and other online payment options as listed at checkout.
• Secure Transactions: Payments are processed through secure third-party payment gateways; we do not store complete card details.
• Price Changes: Prices may change without prior notice, and the price at checkout is the final price.
6. Ordering and Acceptance
• Placing an Order: By placing an order, you are making an offer to purchase Products under these Terms.
• Order Confirmation: You will receive an order confirmation email, which does not signify acceptance of your order.
• Order Acceptance: ERA accepts your order when we dispatch the Products and send a shipping confirmation email.
• Order Cancellation: We reserve the right to cancel orders for reasons such as unavailability, pricing errors, suspected fraud, or payment issues. If canceled after payment, a full refund will be issued.
7. Shipping and Delivery
• Shipping Address: Ensure your shipping details are accurate at checkout.
• Delivery Times: Estimated delivery times are subject to change due to unforeseen circumstances.
• Risk of Loss: The risk of loss transfers to you once the order is handed over to the shipping carrier.
• Customs Duties: International orders may be subject to import taxes and duties in the destination country.
8. Returns, Exchanges, and Refunds
For detailed information on returns, exchanges, and refunds, please refer to our Return and Exchange Policy on our Website.
9. Limitation of Liability
To the maximum extent permitted by Egyptian law, ERA, its affiliates, and employees shall not be liable for:
• Indirect, incidental, special, or consequential damages, including loss of profits or data.
• Any issues arising from your use of the Website or Products.
Our total liability shall not exceed the total amount paid by you for the affected order.
10. Indemnification
You agree to indemnify and hold harmless ERA from any claims, damages, losses, or expenses arising from:
• Your breach of these Terms.
• Your unauthorized use of the Website.
• Your violation of any third-party rights.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved in the competent courts of Cairo, Egypt.
12. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy on the Website to understand how we collect, use, and disclose your personal data.
13. Modifications to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting on the Website. Your continued use of the Website signifies your acceptance of the updated Terms.
14. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and ERA, superseding all prior agreements.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.
16. Contact Us
If you have any questions or concerns regarding these Terms, please contact us:
ERA
Beverly Hills, Sheikh Zayed, Egypt
Email: info@eraeg.com
Phone: +201094487927
By using our Website and purchasing our Products, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.