Shipping policy
ERA Shipping Policy
1. Introduction
At ERA, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding the shipping, handling, and delivery of our products. By placing an order with ERA, you agree to the terms stated in this policy.
2. Shipping Coverage
Currently, we offer shipping services across all of Egypt. We are actively working on expanding our shipping coverage and will soon provide worldwide shipping. Updates regarding international shipping will be announced on our website and social media channels.
3. Shipping Timeframe
We strive to process and ship all orders as quickly as possible. Our standard shipping time is between:
• 5 to 7 Business Days from the date of order confirmation.
• Business days are counted from Sunday to Thursday, excluding public holidays and weekends (Friday and Saturday in Egypt).
Order Processing Time
• Orders placed before 2:00 PM (Cairo Time) on a business day will be processed on the same day.
• Orders placed after 2:00 PM (Cairo Time) or on weekends/public holidays will be processed on the next business day.
4. Shipping Methods & Carriers
ERA partners with reliable courier services to ensure safe and prompt delivery. The shipping method may vary based on the delivery location and product type. Our logistics partners include reputable domestic and international couriers.
Delivery Attempts
• If the recipient is unavailable at the time of delivery, the courier will attempt delivery up to two times.
• If delivery fails after multiple attempts, the order will be returned to ERA, and we will contact you for further instructions.
• Additional shipping charges may apply for re-delivery.
5. Shipping Fees
• Standard Shipping: Shipping fees vary depending on your location within Egypt. The shipping cost will be displayed at checkout before order confirmation.
• Free Shipping Offers: Occasionally, we may offer free shipping promotions. Any such offers will be announced on our website or promotional campaigns.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number. You can use this tracking number to monitor the status of your delivery through our courier partner’s tracking portal.
7. International Shipping (Coming Soon)
ERA is working on expanding its shipping network to serve customers worldwide. Once international shipping is available, this policy will be updated with relevant details, including estimated delivery times, costs, and country-specific guidelines.
8. Damaged, Lost, or Delayed Shipments
Damaged Packages
• If you receive a package that appears damaged, please refuse delivery and notify us immediately.
• If you accept a damaged package, take photos of the condition before opening it and contact our support team within 24 hours of receipt.
Lost Shipments
• If your order has not arrived within 7 business days from the shipping date, please contact us.
• We will initiate an investigation with the courier service and provide a resolution.
Delayed Shipments
While we strive to deliver within the estimated timeframe, delays may occur due to unforeseen circumstances such as weather conditions, courier service issues, or high order volumes. We appreciate your patience and will keep you updated if delays happen.
9. Address Accuracy & Responsibility
• Customers must provide accurate and complete shipping information at the time of checkout.
• ERA is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• If an order is returned due to an incorrect address, additional shipping charges may apply for re-shipment.
10. Returns & Refunds
For information on returning items and refund eligibility, please refer to our Return & Refund Policy.
11. Contact Us
For any shipping-related inquiries, please contact us:
📧 Email: support@eraeg.com
📞 Phone: +201094487927
🌐 Website: eraeg.com