Refund policy

1. Introduction

 

At ERA, we take pride in offering the finest luxury clothing, crafted with precision and care. We are committed to ensuring that every purchase meets the highest standards of quality and craftsmanship. However, if you are not completely satisfied with your purchase, we offer a comprehensive return policy designed to provide a seamless and luxurious shopping experience.

 

This Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted. By making a purchase from ERA, you agree to the terms set forth in this policy.

2. Eligibility for Returns

 

To ensure that our return process is smooth and efficient, we ask that customers meet the following criteria:

• The item must be in its original, unworn, and unused condition, free from any stains, odors, alterations, or damages.

• The item must have all original packaging, including tags, labels, dust bags, garment covers, and any included accessories.

• The item must be returned in its original designer box (if applicable), and the box must be undamaged.

• The return request must be made within the designated return period (see Section 3).

• Proof of purchase (original receipt or order confirmation) must be provided.

 

Non-Returnable Items

 

To maintain the highest level of quality and exclusivity, the following items cannot be returned or exchanged:

• Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

• Customized or Personalized Items: Any item that has been monogrammed, tailored, or customized in any way.

• Lingerie, Swimwear, and Undergarments: Due to hygiene concerns, we do not accept returns for these items.

• Fragrances and Beauty Products: If applicable, these items cannot be returned due to safety regulations.

• Gift Cards and Store Credits: These are non-refundable and cannot be exchanged for cash.

3. Return Window

 

The return period for different product categories is as follows:

• Ready-to-Wear Clothing (Dresses, Suits, Jackets, Shirts, Trousers, etc.) – 14 days from the date of delivery.

• Shoes and Leather Goods – 14 days from the date of delivery, provided they are in unworn condition and returned with all original packaging.

• Accessories (Scarves, Belts, Hats, etc.) – 14 days from the date of delivery.

 

Returns requested after the designated period will not be accepted.

4. Return Process

 

To ensure a smooth return experience, please follow these steps:

 

Step 1: Initiate the Return

• Contact our Customer Care Team at support@eraeg.com or via our online return portal to request a Return Authorization (RA) Number.

• Clearly specify the reason for your return and provide supporting photos if necessary (for defective or incorrect items).

 

Step 2: Pack the Item Securely

• Place the item inside the original packaging, including all tags, designer boxes, dust bags, and accessories.

• Ensure that the package is securely sealed to prevent damage during transit.

 

Step 3: Ship the Return

• Once your return request is approved, we will provide detailed shipping instructions and a return label (for eligible returns).

• Returns must be shipped using a trackable and insured courier service to prevent loss or damage.

• If returning from an international location, the customer is responsible for all shipping fees, customs duties, and applicable taxes.

 

Step 4: Return Inspection & Approval

• Once the returned item is received, our Quality Control Team will inspect the item to ensure it meets our return conditions.

• If approved, your refund or exchange will be processed within 7-10 business days.

5. Refunds & Exchange Policy

 

Refund Options

 

Approved refunds will be processed in the following ways:

• Original Payment Method – The refund will be credited back to the original payment method used at the time of purchase. Processing time may vary based on your financial institution.

• Store Credit – Customers may choose to receive a store credit for future purchases. Store credits do not expire.

 

Exchanges

• If you wish to exchange an item for a different size, color, or style, please indicate your preference when requesting a return.

• Exchanges are subject to product availability. If the desired item is unavailable, a refund or store credit will be issued.

 

Deductions & Fees

• Restocking Fee – A 10-15% restocking fee may apply for returned items that do not meet all original packaging requirements.

• Return Shipping Fees – Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped by ERA.

6. Defective, Damaged, or Incorrect Items

 

If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery:

• Provide clear photos of the item and its packaging to expedite resolution.

• We will arrange for a complimentary replacement or full refund, including return shipping fees.

 

Items returned without prior approval for defect or incorrect shipment will be subject to our standard return policies.

7. Late or Missing Refunds

 

If you have not received your refund after 10 business days, please:

• Check your bank or credit card statement.

• Contact your payment provider, as processing times may vary.

• If further assistance is needed, email support@eraeg.com with your return reference number.

8. International Returns

 

For international customers:

• Duties, taxes, and shipping fees incurred during the return process are the customer’s responsibility.

• Refunds will be processed in the original currency of purchase.

• ERA is not responsible for delays caused by customs processing.

9. Special Considerations for VIP & Exclusive Clients

 

ERA values our VIP and Elite clients and offers personalized return solutions:

• Extended return periods for select purchases.

• Complimentary return shipping for qualifying VIP members.

• Dedicated concierge service for exchanges and reordering.

 

For more details, please contact your dedicated ERA Client Advisor.

10. Policy Changes & Updates

 

ERA reserves the right to modify this Return Policy at any time without prior notice. Any updates will be published on our website and become effective immediately.

 

For any questions or additional assistance, please contact our Customer Care Team at support@eraeg.com.

 

Thank you for choosing ERA Luxury Clothing—where elegance meets excellence.